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Help Center

Search FAQs and BlockFi’s useful content at your convenience.

Contact Support

Let us know what you’re looking for by chatting with us. If your inquiry cannot be quickly answered, one of our Client Service Representatives will personally review and respond.

Phone

Phone support is available for all of our clients who are looking to speak to a Client Service Representative. We may be reached at 646-779-9688.  Available Monday - Friday from 9:00 AM - 6:00 PM EST.
Click here for more information.

Platform Status

Experiencing issues? Check our BlockFi Status page for the latest status updates on our website, products, and applications.

Credit Card Support

We partner with a company called Deserve to help service the BlockFi Rewards Visa® Signature Card. Deserve handles application underwriting, card issuance, payment processing, & transaction disputes.
For inquiries related to any of these topics, you must call Deserve at +1 (833) 426-0304 during their hours of operation: Monday-Friday from 9am-9pm ET & Saturday from 10am-3pm ET.

Security

Always be vigilant with inbound communications & beware of BlockFi impersonators. You should familiarize yourself with legitimate BlockFi support channels. If contacted outside of these channels, do not engage.
As a best practice, be sure to enable Allowlisting & 2FA on your BlockFi account. Note that BlockFi will never request your password or authentication code. For account specific inquiries, contact our support team.

Private Client

Our dedicated Private Client Team is focused on developing long-term relationships with BlockFi’s institutional clients. Account sizes are typically in the $5mm+ range and include UHNW, single- and multi-family offices, pensions, endowments, foundations, and corporate clients.
For more information on becoming a Private Client, please visit blockfi.com/private-client.

Institutional Sales

BlockFi Global Digital Markets bridges the gap between traditional funds & market makers and the world of crypto. We finance, execute, margin, and short bitcoin like your current prime brokers, including enterprise-grade reporting. Our team has over 100 years of experience from the world’s largest and most well-respected financial firms.
For more information on institutional execution and financing services, please contact institutions@blockfi.com

Partnerships

Become a BlockFi partner and start earning passive income by introducing your audience to the best financial tools for crypto investors.
Reach out to partnerships@blockfi.com for more information.

Headquarters

Jersey City, New Jersey

Physical Mail

Do not send physical mail of any kind to BlockFi. This includes sending cash, checks, or money orders with directions to fund or trade the money into your BlockFi account.
If you’d like to pay your credit card bill via physical check, mail your payment with the remit coupon located at the bottom of the first page of your statement to: Deserve Inc. Dept CH 10957, Palatine, IL 60055-0957.

News from BlockFi

For all reporter inquiries, please contact press@blockfi.com with the details of your request and deadline. We will get back to you as soon as possible.
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Knowledge Base

Choose a category to get started, or select from the list of FAQ's below

As of February 14, 2022, the BlockFi Interest Account (BIA) is no longer available to new clients who are US persons or persons located in the US and existing US clients with BIA accounts are unable to transfer new assets to their BIAs. Learn More.
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TwitterLinkedinFacebookYouTubeRedditInstagramThis icon serves as a link to download the eSSENTIAL Accessibility's free assistive technology app for individuals with physical disabilities.
Digital currency is not legal tender, is not backed by the government, and crypto accounts held with BlockFi are not subject to FDIC or SIPC protections. Digital currency values are not static and fluctuate due to market changes. Not all products and services are available in all geographic areas and are subject to applicable terms and conditions. Eligibility for particular products and services is subject to final determination by BlockFi. Rates for BlockFi products are subject to change.
BlockFi Rewards Credit Card: For more information, please see BlockFi’s Terms of Service. BlockFi is not a Bank. Cards are issued by Evolve Bank & Trust, Member FDIC, pursuant to a license from Visa® USA Inc. Rewards are not offered by Evolve Bank & Trust and are instead offered and managed by BlockFi.
BlockFi International Ltd. holds a Class F digital assets business license under the Digital Assets Business Act, 2018 (as amended) and is licensed by the Bermuda Monetary Authority to conduct the following digital assets business activities: (i) issuing, selling or redeeming virtual coins, tokens or any other form of digital assets (ii) operating as a digital asset exchange (iii) providing custodial wallet services (iv) operating as a digital asset derivative exchange provider and (v) operating as a digital assets services vendor.
See blockfi.com/terms for more information.
2022 © All Rights Reserved.
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TwitterLinkedinFacebookYouTubeRedditInstagram
This icon serves as a link to download the eSSENTIAL Accessibility's free assistive technology app for individuals with physical disabilities.
Digital currency is not legal tender, is not backed by the government, and crypto accounts held with BlockFi are not subject to FDIC or SIPC protections. Digital currency values are not static and fluctuate due to market changes. Not all products and services are available in all geographic areas and are subject to applicable terms and conditions. Eligibility for particular products and services is subject to final determination by BlockFi. Rates for BlockFi products are subject to change.
BlockFi Rewards Credit Card: For more information, please see BlockFi’s Terms of Service. BlockFi is not a Bank. Cards are issued by Evolve Bank & Trust, Member FDIC, pursuant to a license from Visa® USA Inc. Rewards are not offered by Evolve Bank & Trust and are instead offered and managed by BlockFi.
BlockFi International Ltd. holds a Class F digital assets business license under the Digital Assets Business Act, 2018 (as amended) and is licensed by the Bermuda Monetary Authority to conduct the following digital assets business activities: (i) issuing, selling or redeeming virtual coins, tokens or any other form of digital assets (ii) operating as a digital asset exchange (iii) providing custodial wallet services (iv) operating as a digital asset derivative exchange provider and (v) operating as a digital assets services vendor.
See blockfi.com/terms for more information.
2022 © All Rights Reserved.