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Help Center

Search FAQs and BlockFi’s useful content at your convenience.

Contact Support

Let us know what you’re looking for by chatting with us. If your inquiry cannot be quickly answered, one of our Client Service Representatives will personally review and respond.

Phone

Phone support is available for all of our clients who are looking to speak to a Client Service Representative. We may be reached at 646-779-9688.  Available Monday - Friday from 9:00 AM - 6:00 PM EST.
Click here for more information.

Loans

Have a BlockFi Loan and need assistance?
BlockFi’s Loan Servicing Team is available via phone or email from 9:30 AM - 5:00 PM EST Monday - Friday.

Platform Status

Experiencing issues? Check our BlockFi Status page for the latest status updates on our website, products, and applications.

Physical Mail

Please do not send requests, instructions, or directions by physical mail to BlockFi. This includes sending BlockFi cash, checks, or money orders with directions to fund and/or trade the money into your BlockFi account. If you would like to pay your credit card bill via physical check, please mail your payment to our partner Deserve at Deserve Inc. Dept CH 10957, Palatine, IL 60055-0957. If you have any questions about sending mail to BlockFi, please reach out to us via one of the other methods on this page and we will be happy to assist.

Private Client

Our dedicated Private Client Team is focused on developing long-term relationships with BlockFi’s institutional clients. Account sizes are typically in the $5mm+ range and include UHNW, single- and multi-family offices, pensions, endowments, foundations, and corporate clients.
For more information on becoming a Private Client, please contact privateclientinfo@blockfi.com

Institutional Sales

BlockFi Global Digital Markets bridges the gap between traditional funds & market makers and the world of crypto. We finance, execute, margin, and short bitcoin like your current prime brokers, including enterprise-grade reporting. Our team has over 100 years of experience from the world’s largest and most well-respected financial firms.
For more information on institutional execution and financing services, please contact institutions@blockfi.com

Partnerships

Become a BlockFi partner and start earning passive income by introducing your audience to the best financial tools for crypto investors.
Reach out to partnerships@blockfi.com for more information.

Security

BlockFi’s Security Team is happy to answer any of your questions regarding the safety of our systems and processes we use to safeguard funds. If your issue is regarding the support of your account, it's fastest to contact Support directly. This includes issues with KYC, password resets, withdrawal transactions, and 2FA resets.

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Jersey City, New Jersey

News from BlockFi

For all reporter inquiries, please contact press@blockfi.com with the details of your request and deadline. We will get back to you as soon as possible.
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Knowledge Base

Choose a category to get started, or select from the list of FAQ's below

As of February 14, 2022, the BlockFi Interest Account (BIA) is no longer available to new clients who are US persons or persons located in the US and existing US clients with BIA accounts are unable to transfer new assets to their BIAs. Learn More.
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twitterlinkedinfacebookyoutubetelegramThis icon serves as a link to download the eSSENTIAL Accessibility's free assistive technology app for individuals with physical disabilities.
Digital currency is not legal tender, is not backed by the government, and crypto accounts held with BlockFi are not subject to FDIC or SIPC protections. Digital currency values are not static and fluctuate due to market changes. Not all products and services are available in all geographic areas and are subject to applicable terms and conditions. Eligibility for particular products and services is subject to final determination by BlockFi. Rates for BlockFi products are subject to change.
BlockFi Rewards Credit Card: For more information, please see BlockFi’s Terms of Service. BlockFi is not a Bank. Cards are issued by Evolve Bank & Trust, Member FDIC, pursuant to a license from Visa® USA Inc. Rewards are not offered by Evolve Bank & Trust and are instead offered and managed by BlockFi.
BlockFi International Ltd. holds a Class F digital assets business license under the Digital Assets Business Act, 2018 (as amended) and is licensed by the Bermuda Monetary Authority to conduct the following digital assets business activities: (i) issuing, selling or redeeming virtual coins, tokens or any other form of digital assets (ii) operating as a digital asset exchange (iii) providing custodial wallet services (iv) operating as a digital asset derivative exchange provider and (v) operating as a digital assets services vendor.
See blockfi.com/terms for more information.
2022 © All Rights Reserved.
As of February 14, 2022, the BlockFi Interest Account (BIA) is no longer available to new clients who are US persons or persons located in the US and existing US clients with BIA accounts are unable to transfer new assets to their BIAs. Learn More.
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twitterlinkedinfacebookyoutubetelegram
This icon serves as a link to download the eSSENTIAL Accessibility's free assistive technology app for individuals with physical disabilities.
Digital currency is not legal tender, is not backed by the government, and crypto accounts held with BlockFi are not subject to FDIC or SIPC protections. Digital currency values are not static and fluctuate due to market changes. Not all products and services are available in all geographic areas and are subject to applicable terms and conditions. Eligibility for particular products and services is subject to final determination by BlockFi. Rates for BlockFi products are subject to change.
BlockFi Rewards Credit Card: For more information, please see BlockFi’s Terms of Service. BlockFi is not a Bank. Cards are issued by Evolve Bank & Trust, Member FDIC, pursuant to a license from Visa® USA Inc. Rewards are not offered by Evolve Bank & Trust and are instead offered and managed by BlockFi.
BlockFi International Ltd. holds a Class F digital assets business license under the Digital Assets Business Act, 2018 (as amended) and is licensed by the Bermuda Monetary Authority to conduct the following digital assets business activities: (i) issuing, selling or redeeming virtual coins, tokens or any other form of digital assets (ii) operating as a digital asset exchange (iii) providing custodial wallet services (iv) operating as a digital asset derivative exchange provider and (v) operating as a digital assets services vendor.
See blockfi.com/terms for more information.
2022 © All Rights Reserved.