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Contact Support

Kroll is the administrator of the BlockFi Chapter 11 case. You can find additional information by visiting Kroll’s website at  You may email Kroll for specific questions at BlockFi is no longer handling direct inbound emails or phone calls.


BlockFi Phone Support is no longer available. If you require assistance, please contact Kroll at (888) 773-0375 (Toll Free) or (646) 440-4371 (International)

Credit Card Support

We partner with a company called Deserve to help service the BlockFi Rewards Visa® Signature Card. Deserve handles application underwriting, card issuance, payment processing, & transaction disputes.

For inquiries related to any of these topics, you must call Deserve at +1 (833) 426-0304 during their hours of operation: Monday-Friday from 9am-9pm ET & Saturday from 10am-3pm ET.


Jersey City, New Jersey

Physical Mail

Do not send physical mail of any kind to BlockFi. This includes sending cash, checks, or money orders with directions to fund or trade the money into your BlockFi account.

If you’d like to pay your credit card bill via physical check, mail your payment with the remit coupon located at the bottom of the first page of your statement to: Deserve Inc. Dept CH 10957, Palatine, IL 60055-0957.

News from BlockFi

For all reporter inquiries, please contact with the details of your request and deadline. We will get back to you as soon as possible.

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