Disclosures and Complaints
Terms of Service
Interest Account Terms
Interest Account Terms (Existing-US)
BlockFi Personalized Yield Terms
Disclosures and Complaints
District of Columbia Customers
New Hampshire Customers
New Jersey Customers
New Mexico Customers
North Carolina Customers
Puerto Rico Customers
Rhode Island Customers
South Carolina Customers
BlockFi Rewards Visa Signature Card Agreement
BlockFi Rewards Program and Crypto Rewards Account Terms
To File a complaint, please contact BlockFi’s Customer Service at https://help.blockfi.com/hc/en-us/requests/new before contacting your jurisdiction with a complaint.
Arkansas Securities Department
1 Commerce Way, Suite 402
Little Rock, Arkansas 72202
Telephone: (501) 324-9260
NOTICE: By the Florida Office of Financial Regulation
BY GRANTING BLOCKFI TRADING, LLC A LICENSE, THE FLORIDA OFFICE OF FINANCIAL REGULATION IS NOT ENDORSING THE USE OF DIGITAL OR VIRTUAL CURRENCIES.
U.S. currency is legal tender backed by the U.S. government.
Digital and virtual currencies are not issued or backed by the U.S. government, or related in any way to U.S. currency, and have fewer regulatory protections.
The value of digital and virtual currencies is derived from supply and demand in the global marketplace which can rise or fall independently of any fiat (government) currency.
Holding digital and virtual currencies carries exchange rate and other types of risk.
POTENTIAL USERS OF DIGITAL OR VIRTUAL CURRENCIES, INCLUDING BUT NOT LIMITED TO BITCOIN, SHOULD BE FOREWARNED OF A POSSIBLE FINANCIAL LOSS AT THE TIME THAT SUCH CURRENCIES ARE EXCHANGED FOR FIAT CURRENCY DUE TO AN UNFAVORABLE EXCHANGE RATE. A FAVORABLE EXCHANGE RATE AT THE TIME OF EXCHANGE CAN RESULT IN A TAX LIABILITY. PLEASE CONSULT YOUR TAX ADVISOR REGARDING ANY TAX CONSEQUENCES ASSOCIATED WITH YOUR HOLDING OR USE OF DIGITAL OR VIRTUAL CURRENCIES.
If you have a question or complaint, please contact our Client Service Team by submitting a ticket here .
Florida residents may contact the Florida Office of Financial Regulation with any unresolved questions or complaints about BlockFi Trading LLC at 200 E. Gaines Street, Tallahassee, FL 32399-0376, telephone number (850) 487-9687 (toll free).
Hawaii Division of Financial Institutions
Telephone Number: 808-586-2820
BlockFi Trading LLC is providing services to you as a participant in a special Hawaii project which ends on December 31, 2022. At the end of the project term, BlockFi Trading LLC may be required to close all accounts for Hawaii customers and cease operations. BlockFi Trading LLC will notify Hawaii customers in advance if accounts must be closed. Hawaii customers who choose to open accounts with BlockFi Trading LLC are advised that the virtual currency or digital currency purchased, whether as an investment, for making payments, or other purposes, may lose value, including the loss of some or all of your original purchase amount.
Illinois Division of Financial Institutions
Illinois residents may contact the Illinois Department of Financial Institutions, Consumer Credit Section with any unresolved questions or complaints or suspected violations about BlockFi Trading, LLC at 100 West Randolph, 9th Floor Chicago, IL 60601, telephone number (888) 473-4858 (toll-free).
Maryland Office of the Commissioner of Financial Regulation
Office of the Commissioner of Financial Regulation
Attention: Complaint Unit
500 North Calvert Street, Suite 402
Baltimore, MD 21202
Maryland Consumer Complaint Notice:
The Commissioner of Financial Regulation for the State of Maryland will accept all questions or complaints from Maryland residents regarding BlockFi Trading, LLC dba BlockFi, NMLS ID 1873137 at 500 N. Calvert St., Ste. 402, Baltimore, MD 21202 or (888) 784-0136 .
Minnesota Department of Commerce
BlockFi Trading LLC is committed to combating fraud. If you are located in the State of Minnesota and believe that your account has been accessed without your authorization, you did not initiate a transaction, are not the intended recipient of a transmission, or should you have any other questions or concerns regarding BlockFi Trading LLC, please contact our Client Service Team by submitting a ticket here.
You may also submit a complaint to the Minnesota Department of Commerce by phone at (651) 539-1500 or by mail at Main Office, Golden Rule Building, 85 7th Place East Suite 280 Saint Paul, Minnesota 55101. You may also contact the Consumer Financial Protection Bureau for questions or complaints about BlockFi Trading LLC at https://www.consumerfinance.gov/ or by phone at (855)-411-2372.
Oregon Division of Finance & Corporate Securities
Telephone Number: 866-814-9710 (OR only)
If you are located in the State of Oregon and have a complaint, please first contact our Customer Support Team at https://help.blockfi.com. If you still have an unresolved complaint regarding our money transmission activity, you may also direct your complaint to the attention of:
Oregon Division of Financial Regulation, P.O. Box 14480, Salem, Oregon 97309-0405; +1 (866) 814-9710 (toll-free in the USA). Please visit: https://dfr.oregon.gov/Pages/index.aspxfor additional information.
Puerto Rico Office of Commissioner of Financial Institutions
Telephone Number: 787-723-8445
Office of the Attorney General
Money Services Division
10000 Assembly Street
Columbia, SC 29201
Tennessee Department of Financial Institution
By Phone: 800-778-4215
Please note that this license and the required surety bond does not cover the transmission of virtual currency. BlockFi Trading LLC is licensed by the Tennessee Department of Financial Institutions as a money transmitter. The Tennessee Department of Financial Institutions does not regulate virtual currency.
Texas Department of Banking
2601 North Lamar Boulevard, Suite 300
Austin, Texas 78705
Fax Number: 512-475-1313
Email Address: email@example.com
If you have a complaint, first contact the Client Service Team of BlockFi Trading LLC at 646.779.9688 , if you still have an unresolved complaint regarding the company's (money transmission or currency exchange activity), please direct your complaint to: Texas Department of Banking, 2601 North Lamar Boulevard, Austin, Texas 78705, 1-877-276-5554 (toll free), http://www.dob.texas.gov.
Washington Department of Financial Institutions
If you have a complaint, first contact the BlockFi Trading LLC’s Client Service Team by submitting a ticket here or calling 646.779.9688 . If you still have an unresolved complaint regarding the company’s money transmission activity, please contact the Washington State Department of Financial Institutions, Division of Consumer Services using one of the following methods:
File a complaint online, mail or fax:
Call us: 1-877-746-4334
State of Washington - Department of Financial Institutions
Division of Consumer Services
150 Israel Road, S.W.
Tumwater, WA 98501
Fraudulent transactions may result in the loss of your money with no recourse. A schedule of all fees and charges we may assess on a transaction can be found at http://blockfi.com/rates . In addition please note the following disclosures associated with transactions with virtual currency:
Virtual currency is not legal tender is not backed by the government and accounts and value balances are not insured against theft or loss by the Federal Deposit Insurance Corporation or the Securities Investor Protection Corporation. Transactions in virtual currency are irrevocable and accordingly losses due to fraudulent or accidental transactions may result in the loss of your money with no recourse.
You are exclusively responsible for ensuring the security of your account your own trades, trade cancellations, deposits and withdrawals and are responsible for any errors or liabilities incurred therein. In the event of such errors, please contact our Customer Support Team at https://help.blockfi.com/.
Digital currency is not legal tender, is not backed by the government, and crypto accounts held with BlockFi are not subject to FDIC or SIPC protections. Digital currency values are not static and fluctuate due to market changes. Not all products and services are available in all geographic areas and are subject to applicable terms and conditions. Eligibility for particular products and services is subject to final determination by BlockFi. Rates for BlockFi products are subject to change.
BlockFi Rewards Credit Card: For more information, please see BlockFi’s Terms of Service. BlockFi is not a Bank. Cards are issued by Evolve Bank & Trust, Member FDIC, pursuant to a license from Visa® USA Inc. Rewards are not offered by Evolve Bank & Trust and are instead offered and managed by BlockFi.
BlockFi International Ltd. holds a Class F digital assets business license under the Digital Assets Business Act, 2018 (as amended) and is licensed by the Bermuda Monetary Authority to conduct the following digital assets business activities: (i) issuing, selling or redeeming virtual coins, tokens or any other form of digital assets (ii) operating as a digital asset exchange (iii) providing custodial wallet services (iv) operating as a digital asset derivative exchange provider and (v) operating as a digital assets services vendor.
See blockfi.com/terms for more information.
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