How to File a Complaint
To File a complaint, please contact BlockFi’s Customer Service at https://help.blockfi.com/hc/en-us/requests/new before contacting your jurisdiction with a complaint.
Alabama Customers:
Alabama Securities Commission
Online: http://www.asc.state.al.us/
Telephone Number: 800-222-1253
Alaska Customers:
Please note that this license does not cover the transmission of virtual currency.
If your issue is unresolved by BlockFi Trading, LLC.’s Client Service Team at 646-779-9688 please submit formal complaints with the State of Alaska, Division of Banking & Securities. Please download the form here: https://www.commerce.alaska.gov/web/portals/3/pub/DBSGeneralComplaintFormupdated.pdf Submit formal complaint form with supporting documents: Division of Banking & Securities PO Box 110807 Juneau, AK 99811-0807 If you are an Alaska resident with questions regarding formal complaints, please email us at dbs.licensing@alaska.gov or call Nine Zero Seven Four Six Five Two Five Two One.
Arkansas Customers:
Arkansas Securities Department
1 Commerce Way, Suite 402
Little Rock, Arkansas 72202
Telephone: (501) 324-9260
Online: http://www.securities.arkansas.gov/page/364/money-services-how-to-file-a-complaint
Connecticut Customers:
Connecticut Department of Banking
Online: http://www.ct.gov/dob/
Telephone Number: 860-240-8299
District of Columbia Customers:
District of Columbia Department of Insurance, Securities, & Banking
Online: http://disb.dc.gov
Telephone Number: 202-727-8000
Florida Customers:
NOTICE: By the Florida Office of Financial Regulation
BY GRANTING BLOCKFI TRADING, LLC A LICENSE, THE FLORIDA OFFICE OF FINANCIAL REGULATION IS NOT ENDORSING THE USE OF DIGITAL OR VIRTUAL CURRENCIES.
U.S. currency is legal tender backed by the U.S. government.
Digital and virtual currencies are not issued or backed by the U.S. government, or related in any way to U.S. currency, and have fewer regulatory protections.
The value of digital and virtual currencies is derived from supply and demand in the global marketplace which can rise or fall independently of any fiat (government) currency.
Holding digital and virtual currencies carries exchange rate and other types of risk.
POTENTIAL USERS OF DIGITAL OR VIRTUAL CURRENCIES, INCLUDING BUT NOT LIMITED TO BITCOIN, SHOULD BE FOREWARNED OF A POSSIBLE FINANCIAL LOSS AT THE TIME THAT SUCH CURRENCIES ARE EXCHANGED FOR FIAT CURRENCY DUE TO AN UNFAVORABLE EXCHANGE RATE. A FAVORABLE EXCHANGE RATE AT THE TIME OF EXCHANGE CAN RESULT IN A TAX LIABILITY. PLEASE CONSULT YOUR TAX ADVISOR REGARDING ANY TAX CONSEQUENCES ASSOCIATED WITH YOUR HOLDING OR USE OF DIGITAL OR VIRTUAL CURRENCIES.
If you have a question or complaint, please contact our Client Service Team by submitting a ticket here .
Florida residents may contact the Florida Office of Financial Regulation with any unresolved questions or complaints about BlockFi Trading LLC at 200 E. Gaines Street, Tallahassee, FL 32399-0376, telephone number (850) 487-9687 (toll free).
Georgia Customers:
Georgia Department of Banking & Finance
Online: http://www.dbf.georgia.gov/
Telephone Number: 888-986-1633
Hawaii Customers (non-licensed pilot program):
Hawaii Division of Financial Institutions
Online: http://www.hawaii.gov/dcca/dfi
Telephone Number: 808-586-2820
Disclosure :
Services to residents of Hawaii are being provided under The Digital Currency Innovation Lab, a pilot program by the State of Hawaii in partnership with the Hawaii Division of Financial Institutions. The program allows digital currency issuers to do business in Hawaii without obtaining a state money transmitter license. The virtual currency or digital currency purchased may not retain its value and may lose value, including loss of the original purchase price. The Digital Currency Innovation Lab project will end on June 30, 2024, with a wind down period ending December 31, 2024.
Idaho Customers:
Idaho Department of Finance
Online: http://finance.idaho.gov/
Telephone Number: 208-332-8000
Illinois Customers:
Illinois Division of Financial Institutions
Online: http://www.idfpr.com/ Disclosure :
Illinois residents may contact the Illinois Department of Financial Institutions, Consumer Credit Section with any unresolved questions or complaints or suspected violations about BlockFi Trading, LLC at 100 West Randolph, 9th Floor Chicago, IL 60601, telephone number (888) 473-4858 (toll-free).
Iowa Customers:
Iowa Division of Banking – Finance Bureau
Online: https://www.idob.state.ia.us/
Kansas Customers:
Kansas Office of State Bank Commissioner
Online: http://www.osbckansas.org/
Telephone Number: 785-296-2266
Maryland Customers:
Maryland Office of the Commissioner of Financial Regulation
Online: http://www.dllr.state.md.us
By mail:
Office of the Commissioner of Financial Regulation
Attention: Complaint Unit
500 North Calvert Street, Suite 402
Baltimore, MD 21202
Maryland Consumer Complaint Notice:
The Commissioner of Financial Regulation for the State of Maryland will accept all questions or complaints from Maryland residents regarding BlockFi Trading, LLC dba BlockFi, NMLS ID 1873137 at 500 N. Calvert St., Ste. 402, Baltimore, MD 21202 or (888) 784-0136 .
Minnesota Customers:
Minnesota Department of Commerce
Online:http://www.mn.gov/commerce
Disclosures:
BlockFi Trading LLC is committed to combating fraud. If you are located in the State of Minnesota and believe that your account has been accessed without your authorization, you did not initiate a transaction, are not the intended recipient of a transmission, or should you have any other questions or concerns regarding BlockFi Trading LLC, please contact our Client Service Team by submitting a ticket here.
You may also submit a complaint to the Minnesota Department of Commerce by phone at (651) 539-1500 or by mail at Main Office, Golden Rule Building, 85 7th Place East Suite 280 Saint Paul, Minnesota 55101. You may also contact the Consumer Financial Protection Bureau for questions or complaints about BlockFi Trading LLC at https://www.consumerfinance.gov/ or by phone at (855)-411-2372.
Nebraska Customers:
Nebraska Department of Banking & Finance
Online: http://www.ndbf.ne.gov/
Telephone Number: 402-471-2171
Nevada Customers:
Nevada Financial Institutions Division Online: http://www.fid.state.nv.us/ Telephone number: 702-486-4120
New Hampshire Customers:
New Hampshire Banking Department
Online: http://www.nh.gov/banking/
Telephone Number: 603-271-3561
New Jersey Customers:
New Jersey Department of Banking & Insurance
Online: http://www.state.nj.us/dobi
Telephone Number: 800-446-7467
New Mexico Customers:
New Mexico Financial Institutions Division
Online: http://www.rld.state.nm.us
Telephone Number: 505-476-4885
North Carolina Customers:
North Carolina Commissioner of Banks
Online: http://www.nccob.gov/
Telephone Number: 888-384-3811
Ohio Customers:
Ohio Division of Financial Institutions
Online: http://www.com.ohio.gov/fiin/
Telephone Number: 866-278-0003
Oregon Customers:
Oregon Division of Finance & Corporate Securities
Online:http://www4.cbs.state.or.us/ex/dfcs/finsearch/index.cfm?fuseaction=ccsearch.parent
Telephone Number: 866-814-9710 (OR only)
Disclosure:
If you are located in the State of Oregon and have a complaint, please first contact our Customer Support Team at https://help.blockfi.com. If you still have an unresolved complaint regarding our money transmission activity, you may also direct your complaint to the attention of:
Oregon Division of Financial Regulation, P.O. Box 14480, Salem, Oregon 97309-0405; +1 (866) 814-9710 (toll-free in the USA). Please visit: https://dfr.oregon.gov/Pages/index.aspxfor additional information.
Puerto Rico Customers:
Puerto Rico Office of Commissioner of Financial Institutions
Online: https://ocif.pr.gov/Consumidores/Pages/Querellas.aspx
Telephone Number: 787-723-8445
Rhode Island Customers:
Rhode Island Dept. of Bus. Regulation – Div. of Banking
Online: https://dbr.ri.gov/divisions/insurance/
Telephone Number: 401-462-9500
South Carolina Customers:
Office of the Attorney General Money Services Division 10000 Assembly Street Columbia, SC 29201
South Dakota Customers:
Division of Banking
South Dakota Department of Labor and Regulation
1601 N. Harrison Avenue, Suite 1
Pierre, SD 57501
Telephone Number: 605-773-3421
Tennessee Customers:
Tennessee Department of Financial Institution
Online: http://www.tennessee.gov/tdfi/
By Phone: 800-778-4215
Disclosure:
Please note that this license and the required surety bond does not cover the transmission of virtual currency. BlockFi Trading LLC is licensed by the Tennessee Department of Financial Institutions as a money transmitter. The Tennessee Department of Financial Institutions does not regulate virtual currency.
Texas Customers:
Texas Department of Banking
2601 North Lamar Boulevard, Suite 300
Austin, Texas 78705
Online: http://www.dob.texas.gov/
Fax Number: 512-475-1313
Email Address: consumer.complaints@dob.texas.gov
If you have a complaint, first contact the Client Service Team of BlockFi Trading LLC at 646.779.9688 , if you still have an unresolved complaint regarding the company’s (money transmission or currency exchange activity), please direct your complaint to: Texas Department of Banking, 2601 North Lamar Boulevard, Austin, Texas 78705, 1-877-276-5554 (toll free), http://www.dob.texas.gov.
Washington Customers:
Washington Department of Financial Institutions
Online: http://www.dfi.wa.gov/
If you have a complaint, first contact the BlockFi Trading LLC’s Client Service Team by submitting a ticket here or calling 646.779.9688 . If you still have an unresolved complaint regarding the company’s money transmission activity, please contact the Washington State Department of Financial Institutions, Division of Consumer Services using one of the following methods:
File a complaint online, mail or fax: https://dfi.wa.gov/node/6521/webform/money-services-complaint-form
Call us: 1-877-746-4334
Email: CSEnforceComplaints@dfi.wa.gov
State of Washington – Department of Financial Institutions
Division of Consumer Services
150 Israel Road, S.W.
Tumwater, WA 98501
Fraudulent transactions may result in the loss of your money with no recourse. A schedule of all fees and charges we may assess on a transaction can be found at http://blockfi.com/rates . In addition please note the following disclosures associated with transactions with virtual currency:
Virtual currency is not legal tender is not backed by the government and accounts and value balances are not insured against theft or loss by the Federal Deposit Insurance Corporation or the Securities Investor Protection Corporation. Transactions in virtual currency are irrevocable and accordingly losses due to fraudulent or accidental transactions may result in the loss of your money with no recourse.
You are exclusively responsible for ensuring the security of your account your own trades, trade cancellations, deposits and withdrawals and are responsible for any errors or liabilities incurred therein. In the event of such errors, please contact our Customer Support Team at https://help.blockfi.com/.